Menu
Your Cart
We use cookies to ensure that we give the best user experience on our website. If you continue to use this site we will assume that you agree. More information

Terms and Conditions

If you want to buy online and have any difficulties, call us at 950 030 776 and we will guide you through the process.

Delivery times

Orders are prepared at the time the payment has been confirmed and at the following hours: Monday to Friday from 9:00 a.m. to 4:00 p.m. Orders placed outside of these hours will be prepared the next business day. No shipments are made on Saturdays, Sundays or holidays.

Items purchased in the mona moon online store are sent by courier or post with a deadline of:

24 to 48 hours in the peninsula.

2-4 business days in the Balearic Islands

4-6 business days Canary Islands, Ceuta and Melilla.

5-7 days European Union

Important: The delivery time of shipments to the rest of Europe and the world will depend on each country and varies between 5 or 20 days, always after confirmed payment. Please note that if you are outside the European Union, you will need to be aware of and bear local customs taxes.

Shipping costs

You will be able to see the cost of each shipment at the time of purchase. The applicable rates are:

Penísula: Free shipping for orders over € 45, for lower orders the rate will be € 5.

Balearic Islands: € 10

Canary Islands, Ceuta, Melilla and Andorra: € 20

European Union: € 25

Europe: € 40

Rest of destinations: contact us.

Please note that if you are outside the European Union, you will need to be aware of and bear local customs taxes.

Returns & Exchanges

PURCHASES MADE BETWEEN 11/27/2020 (BLACK FRIDAY) AND 01/04/2021 WILL HAVE DEADLINE TO REQUEST A RETURN UNTIL 01/19/2021

Our goal is your total satisfaction.

To proceed with the return of an item purchased in the online store, you must request the return by filling in the return questionnaire in the user menu or by mail to info@monamoon.es within a period not exceeding 14 business days following the date of receipt of the product, letting us know the reason for the return in case you think it is necessary to help us continue to improve. The shipping costs derived from said return in the peninsula are also free for orders over € 45, otherwise and for the rest of the destinations, the customer must be responsible. The mask covers, for hygienic reasons, are not allowed to be returned.

Items must be returned:

In its original state, together with any accessories related to them, and cannot be used. With their original labels. In its complete original packaging. Attach the invoice or a copy of it in case of returning part of the order.

Send the article to the following address:

mona moon

C / Concepción Arenal 26

04001 Almería - Spain

Important note: Until we receive the item in our warehouse it is under your responsibility. We recommend that you send us the item by courier or certified mail and that you keep the proof of shipment.

In the event that Mona Moon has mistakenly sent an item other than the one requested or that the quality of the item sent is not adequate, please contact us info@monamoon.es for the return and / or exchange. Mona moon will bear the costs of both the shipping and the return for any of the shipping destinations.

The refund is made immediately upon receipt of the item but may take up to 15 days depending on the bank.

Can I exchange one bag for another?

Yes, in that case you must buy the new one and notify the change to the contact address info@monamoon.es and from mona moon we will make a shipment with collection, that is, the courier will deliver the new bag when you give him the package of the The bag you want to return, once it arrives at Mona Moon and we verify that everything is correct, the money will be refunded. This process will be totally free for you.

Payment Methods

BANK TRANSFER: You must indicate in the concept of the transfer the web order number. This method is slower since it depends on your bank or the country where you live, and it could take up to 15 days. Once we receive the payment in our bank account, the order will leave the warehouse.

CREDIT CARD: Being an electronic means of payment, the transaction is made instantly. This guarantees the speed of the processing of your order and speeds up the delivery times of your order. Also, refunds or returns are just as fast with this method in case you want to change or return an item.

Your credit card may be declined for one of the following reasons:

1. The card may be expired. Check that your card does not exceed the validity date.

2. The card limit may have been reached. Check with your bank that the card has not exceeded the amount allowed to make purchases.

3. Some data entered may be incorrect. Check that you have correctly filled in all the necessary fields.

4. You may not have activated the function of making purchases online.

PAYMENT POSTPONED:

At Mona Moon we want to help you buy what makes you be and be better.

You can now finance your purchases in our online store with Aplazame.

It is fast, simple and safe. Choose your product, select Post me as the payment method at the end of the purchase process, choose the number of installments and the day of the month you want to pay.

Aplazame will grant you the credit instantly. Only with your email, your mobile and your ID number. No paperwork and no small print. What you see is what you will pay, not a penny more!

Financing conditions:

- When applying for the loan you will be asked; make the payment of an initial entry. The amount of your loan will be the amount of your basket minus that initial deposit. That is the amount we will finance in the number of installments you choose.

For example, a 6-month financing will involve 7 payments, one at the time of granting the loan and 6 payments in each of the 6 months following the purchase.

- Payments are made with the card provided by the client to Aplazame.

- The SMS sent by Aplazame to process the credit application has no cost for you.

Example of financing with APLAZAME for a basket of € 1,000.00 for 12 months and that begins to pay 20 days after the request. An entry of € 85.63 is requested that the user must pay through his card at the time he performs the operation. The amount to be financed is the difference between the value of the basket and the ticket: € 914.37. 12 monthly payments of € 85.63 are requested. Opening commission: € 0.00. TIN: 22.11% AI: 24.5%. Total amount owed: € 1,027.56. Subject to approval by APLAZAME, S.L.

BILLS:

If you need an invoice in the name of your company, send us an email to info@monamoon.es requesting it with your CIF, company name, address and telephone number. Ideally, you should request it as soon as you have placed the order.